Payment Method
1. There are many payment methods available on Aliexpress such as Alipay, credit cards,real-time bank transfers, offline payments (bank transfers and Western Union).You can choose a method which is the most convenient for you. To protect your interests,your payment will be temporarily held by Alibaba, and will not be released to us until you receive your order and are satisfied with it.
Shipping
1.When we have received your order information and payment, we usually 2-5 days to complete the delivery, we provide logistics tracking information. However, due to certain factors and regional issues that may lead to delay in delivery, hope to be able to understand, transit time is usually 15-40 days, please be patient. 2. If you need faster transport logistics mode, you can choose other ways, please contact us. 3. We are not responsible for any custom duty or import tax. 4. The order will be sent to your hand by the shipping company within the delivery time refering to the list of shipping services below. If you did’t receive the package within the time of delivery ,please contact us, we will deal with it and respond to you in 24 hours.
Refund Policy
1. We fully guarantee our items. All items are in brand new condition unless specified otherwise elsewhere in the description. 2. All returns - defective or otherwise - have to be preauthorized. Please contact us to get an authorization and returning address before sending the item back. 3. In all cases, buyers pay shipping fees at their own cost to return products for exchange or refund. We will be responsible for the postage of replacements.
Contact us
1. If you have any questions, please be free to contact with us, we will answer your questions ASAP 2. We will answer your question via email, please check your email for the answers.
Feedback
1. Please e-mail me before leaving feedback if you are unhappy with your item, so we can work it out. 2. International Buyers, Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost.
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We love to hear from you,our team is available to help answer questions and offer styling advice, so if there’s anything you’d like to ask us, we’re right here and ready to help in every way we can.
We’re available to support you via
Email:[email protected]y.com
Instagram:journalsayshop
Service Tel:+8615557937362
Whatsapp:+8615557937362
We strive to answer your questions within.24 hours.
Customer service chat hours:
Monday to Saturday (Except holidays) Pacific Time: 5:30 pm-2:30 am the next day
We care about every customer and will contact you as soon as possible!
Listen carefully to all suggestions and comments, and welcome everyone to come and give me your opinions.
Please kindly note: During peak seasons and promotional sales, our response time might take a little longer. Please use the same email address you used when placing your order when contacting us, and include your order number in your email.
Instagram:@journalsayshop
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