Dear customers，pay attention to the following notice please:
1.Our shop has installed currency conversion tool. If you want to know the currency settlement price of your country, please switch in the upper right corner of the page
2.Shipping Methods：Due to international shopping, it's better to choose registered airmail，It usually arrives in about 30 days. For details of other modes of transportation, please refer to the logistics selection page
3.Shipping fee：Whatever how many products you buy, it will charge 1 time shipping fee. If the shipping fee adds, please contact us ,then we will adjust the shipping fee.
4.Shipping Time：All the orders will be shipped out within 3 business days.
5.After-sale service：If you have any problems with the product received,please do not directly leave negative feedback.Do contact us and we will try our best to solve the problems until you are satisfied.
JOURNALSAY Monami Plus Pen 3000 Fiber 48 Colors/Box Watercolor Pen Set
①：Our shop has installed currency conversion tool. If you want to know the currency settlement price of your country, please switch in the upper right corner of the page
②：fter-sale service：If you have any problems with the product received,please do not directly leave negative feedback.Do contact us and we will try our best to solve the problems until you are satisfied.Please contact me via WhatsApp: +8615557937362
About Indian buyers
Question: Will my package be taxed?
Answer:At present, all parcels sent to India may be taxed regardless of the size of the order, and the possibility of taxation is small. For specific tax policies, it is recommended to contact the local post office or customs.
Question: How long does it take for the package to reach my home?
Answer: The parcel processing time is 1-3 days + the parcel transportation time is 7-25 days = it takes 8-28 days in total
Question: Need to fill in PAN for local payment in India?
Answer: Yes, you need to fill in the accurate PAN, please rest assured, we are a regular store and a regular collector, please be assured of your payment
Question: Will my package be split?
Answer: At present, the journalsay has updated a brand new transportation channel. Products weighing less than 20kg can be transported in one package and will not be split into multiple ones. Please rest assured to buy.
1: How long does it take to transport the package?
Answer: Total Delivery Time (10-30days) = Processing Time (3 days) + Shipping Time (7-25days)
2: Will my package be taxed?
Answer: Parcels will not be taxed through standard transportation and economic transportation, please rest assured to buy.
3: What are your transportation methods?
①: Standard shipping: Shipping time: 7-30days (full tracking of logistics information, shipping method: e-packet, CNE, China Post, YANWEN) Free standard shipping if the order amount exceeds $20
②: Express delivery: delivery time: 7-14days (full tracking of logistics information, transportation method: DHL, UPS, TNT, Federal Express)
4: Do you support wholesale products?
Answer: Journalsay supports wholesale and dropshopping. Journalsay does not have a product list.For more information, please contact me via Instagram or WhatsApp.
5: Where does the journalsay come from?
Answer: The journalsay comes from China, we have ample supply of goods, and the price is affordable and exquisite.
6: Which countries are supported for transportation?
Answer: The journalsay can be shipped to more than 200 countries around the world, including India (please rest assured to buy).
7: What payment methods are supported?
Answer: I support the world’s most popular credit and debit cards and paypal.
For example: VISA, MasterCard, DISCOVER, JBC, ICICI, American Express, Diners Club International.
And your local payment
Such as India-UPI
8: Where can I contact you?
Service: WhatsApp: +8615557937362
Email: [email protected]
Please try to contact me via Instagram or WhatsApp, and I will respond to your questions faster.
9：How can I track my package?
①: You can find the corresponding order you purchased on my website,（P.S:The tracking number can only be seen through the computer）Find the tracking number, use this website (https://www.17track.net/en) to track your package, please rest assured that all order logistics information is trackable throughout the process
②: Check your Google mailbox "A series of operations such as successful package payment/package delivery" and there will be an email to notify you. In the email, see the tracking number, use this website (https://www.17track.net/en to track your package, please rest assured that all order logistics information is trackable throughout the process
10：I clicked "Confirm Receipt" by mistake, what should I do?
Answer: Don't worry, your package will not stop shipping, you can receive your package. You only need to know the tracking number and track it.
Delivery to delivery time may 5~27 Business Days, depending on the items and the way of transportation.
Sometimes, the accumulation of goods will cause the logistics company's online logistics information update to be delayed for a long time, but in fact your goods are still being transported, In our experience, it always comes without exception. Thank you for your patience!
Special cases, you buy multiple items, We will send in several packages.
We love to hear from you,our team is available to help answer questions and offer styling advice, so if there’s anything you’d like to ask us, we’re right here and ready to help in every way we can.
We’re available to support you via
We strive to answer your questions within.24 hours.
Customer service chat hours:
Monday to Saturday （Except holidays） Pacific Time: 5:30 pm-2:30 am the next day
We care about every customer and will contact you as soon as possible!
Listen carefully to all suggestions and comments, and welcome everyone to come and give me your opinions.
Please kindly note: During peak seasons and promotional sales, our response time might take a little longer. Please use the same email address you used when placing your order when contacting us, and include your order number in your email.