Order Tracking FAQ

Journalsay working hours: Chinese standard time 08:30-17：30 (UTC+8)
We do not reply to messages on Sundays or traditional Chinese holidays. Please rest assured that we will try our best to reply to your messages within 24 hours.
No matter what problems or questions you encounter, please try to contact me on Instagram, I can reply you faster on Instagram.
Instagram: journalsayshop
Order ID ≠ Tracking Number

1: After the order payment is completed, how can I determine whether my payment is successful?
Answer: ①: After the order payment is completed, aaron@journalsay.com will send you an order confirmation email (Order confirmed). If you do not receive this email, you may not have successfully paid. Don't worry, the money will be returned to your payment account after the payment fails.
Message content:

②: You can see the successfully paid orders on my website.
Or you can check your order in this way
Format: https://www.journalsay.com/order/119771-(+)Order ID
Example: https://www.journalsay.com/order/119771-OLJ08730

Order ID (this is your order id)Please do not disclose your order ID to anyone


2: When can my order be sent out?
Answer: Normal situation: Each package will be sent out within 1-3 days.
Special circumstances: ①If there is a product in your order that is temporarily out of stock, you need to wait 1-6 days.
②: When encountering Chinese holidays, you need to wait 1-6 days.


3: How can I know if the package has been sent out?
Answer: ①: Enter my store and find the order you successfully purchased.

②: Or you can check your order in this way
Format: https://www.journalsay.com/order/119771-(+)Order ID
Example: https://www.journalsay.com/order/119771-OLJ08730

Order ID (this is your order id)Please do not disclose your order ID to anyone

③: After the parcel is sent out, you will receive an email in your mailbox.



4: How do I track my package?
Reply: ①You can check your order in this way
Format: https://www.journalsay.com/order/119771-(+)Order ID
Example: https://www.journalsay.com/order/119771-OLJ08730

Order ID (this is your order id)Please do not disclose your order ID to anyone

②After the package is sent out, you will receive an email in your mailbox (Your order has been shipped). Find the Tracking Number. (Order ID ≠ Tracking Number) This is the tracking number of your package. Put Tracking Number on this website to track your package information
1: https://www.17track.net/en

2: https://www.ship24.com/



5: Why does my package not have any tracking information?
Answer: Don't worry, it will take 1-3 days for the logistics information to be generated after the package is sent. Please be patient and wait for the logistics information to be updated.

6: How to understand logistics information?

Answer: ①: Tracking Number: UG180468631YP (this is the shipping number of Chinese parcels)
Package status: Delivered (12 Days)
Country: China -> India
Destination:

Origin:
2021-10-04 12:30 Burr/s RN-TML, Bangalore, Karnataka, delivery
2021-10-04 10:31 Boolean/SRN-TML, Bangalore, Karnataka, out of delivery
2021-10-04 10:15 BLR/SRN-TML, shipment assigned to OFD
2021-10-04 07:13 Bool/SRN-TML, Bangalore, Karnataka, arrival at destination
2021-10-03 20:21 in transit
2021-10-02 22:51 in transit
2021-10-02 21:39 Del/PC1, Delhi NCR, Delhi, packet data received
2021-10-02 19:25 Received data (13194212391998)
2021-10-02 13:27 Project Lorca clearance completed
2021-10-01 11:30, the project arrives at the local airport
2021-10-01 11:30, the project arrives at the local airport
2021-10-01 11:00 Destination Port-Arrival
2021-09-30 17:51 Project departs at Hong Kong Airport
2021-09-30 17:00 Departure Port-Departure
2021-09-28 22:50 Items received in Hong Kong warehouse
2021-09-27 13:37 Dong Guan, packet data received
2021-09-27 10:01 Yanwen Facilities-Outbound
2021-09-24 10:28 last mile => destination country post, number 672000541852
2021-09-22 21:57 Processing information input
2021-09-22 21:57 Project orders received
2021-09-22 11:37 Yanwen Pickup Scan
=====================================
Powered by www.17track.net

The parcel will be delivered to the destination country by the local post office or other courier company
At this time, your package generates a new tracking number for the destination country: 2021-10-02 19:25 Received data (13194212391998)
Put the new tracking number (13194212391998) into the postal network or other express company websites for inquiries
Example: https://www.xpressbees.com/track




7：About Aramex Express and KYC

In order to better optimize the shopping physical examination from the Middle East countries, I will use Aramex express for the order amount of more than 40 US dollars. After the package arrives in the destination country, Aramex will contact you. You need to provide detailed and accurate information, otherwise you will not be able to receive the package, and the recipient will bear the cost.
{In order to expedite the relevant processing procedures for real-name authentication of Indian express mail at the destination (to obtain the recipient’s KYC file), starting from today, please provide a valid recipient’s mobile phone number and email address when sending the express, and the recipient must provide it The real name, if the recipient’s name is inconsistent with the personal address, customs inspection, destruction or other costs will be incurred, and such costs shall be borne by the recipient. }