FAQs

FAQs

Find comprehensive answers to all your queries about Journalsay's shipping, taxes, payment methods, and more.

Q: How can I view prices in my local currency?

A: You can select your preferred currency using the currency converter tool located in the top right corner of our website.

Q: What should I do if I encounter issues with my order?

A: Instead of leaving negative feedback, please reach out to us directly. We are committed to resolving your concerns to your satisfaction. Contact us via WhatsApp at +8618858726426.

Q: Will I have to pay any taxes on my package in India?

A: For parcels sent to India, DDU (Delivered Duty Unpaid) terms are currently used. Under DDU terms, the product prices shown on our website do not include any local taxes and import taxes at the destination.

The specific customs duties will be based on the charges when the parcel is delivered.

Q: What is the estimated delivery time for my package?

A: It depends on your location, the total delivery time is 10-30 days, which includes 1-3 days of processing time and 7-27 days of shipping time.

Q: Are there any taxes or duties on my package?

A: No, the order already includes prepaid customs duties, so you don't need to pay any additional taxes. (Except for Indonesia, Brazil, Argentina)

Q: What shipping methods do you offer?

A:

- Standard Shipping: 7-30 days (full tracking available, methods include e-packet, CNE, China Post, YANWEN). Free for orders over $29.

- Express Delivery: 7-14 days (full tracking available, methods include DHL, UPS, TNT, Federal Express).

Q: Do you offer wholesale or dropshipping services?

A: Yes, we support both wholesale and dropshipping. Please contact us via Instagram or WhatsApp for more details.

Q: Where are your products sourced from?

A: Our products are sourced from China, where we offer a wide range of goods at competitive prices.

Q: Which countries can you ship to?

A: We ship to over 200 countries worldwide, including India.

Q: What payment methods do you accept

A: We accept a wide range of payment methods including major credit and debit cards, PayPal and local payment methods like Google Pay, Apple pay, Klarna, Mexico - OXXO and Peru Interbank.

Q: How can I get in touch with your team?

A: You can reach us through WhatsApp at +86 188 5872 6426, Instagram @journalsay, or email us at journalsay04@gmail.com. We respond quickest on Instagram and WhatsApp.

Q: How do I track my package?

A:

- Online Tracking: Locate your order on our website to find the tracking number (visible on computer views) and use https://www.17track.net/en to track your package.

- Email Notifications: Check your Google mailbox for an email with the tracking number after successful payment or shipment. Use the same https://www.17track.net/en website to track your package.

Q: I accidentally confirmed receipt, what now?

A: Don't worry, your package is still on its way. You can continue to track it using the tracking number provided.

Q: Will my multiple items be shipped together?

A: For multiple item purchases, items may be shipped separately in different packages.

Q: What should I do if the package has been sent for a long time but I haven't received it?

A: There are many factors affecting international transportation, and delays are normal. If you find that the package is delayed for more than 7 days, please contact us as soon as possible. We will help you according to the specific situation of the order.

If the delay is caused by force majeure such as customs, weather, etc., it needs to be handled separately.