A: You can select your preferred currency using the currency converter tool located in the top right corner of our website.
A: Instead of leaving negative feedback, please reach out to us directly. We are committed to resolving your concerns to your satisfaction. Contact us via WhatsApp at +8618858726426.
A: For parcels sent to India, DDU (Delivered Duty Unpaid) terms are currently used. Under DDU terms, the product prices shown on our website do not include any local taxes and import taxes at the destination.
The specific customs duties will be based on the charges when the parcel is delivered.
A: It depends on your location, the total delivery time is 10-30 days, which includes 1-3 days of processing time and 7-27 days of shipping time.
A: No, the order already includes prepaid customs duties, so you don't need to pay any additional taxes. (Except for Indonesia, Brazil, Argentina)
A:
- Standard Shipping: 7-30 days (full tracking available, methods include e-packet, CNE, China Post, YANWEN). Free for orders over $29.
- Express Delivery: 7-14 days (full tracking available, methods include DHL, UPS, TNT, Federal Express).
A: Yes, we support both wholesale and dropshipping. Please contact us via Instagram or WhatsApp for more details.
A: Our products are sourced from China, where we offer a wide range of goods at competitive prices.
A: We ship to over 200 countries worldwide, including India.
A: We accept a wide range of payment methods including major credit and debit cards, PayPal and local payment methods like Google Pay, Apple pay, Klarna, Mexico - OXXO and Peru Interbank.
A: You can reach us through WhatsApp at +86 188 5872 6426, Instagram @journalsay, or email us at journalsay04@gmail.com. We respond quickest on Instagram and WhatsApp.
A:
- Online Tracking: Locate your order on our website to find the tracking number (visible on computer views) and use https://www.17track.net/en to track your package.
- Email Notifications: Check your Google mailbox for an email with the tracking number after successful payment or shipment. Use the same https://www.17track.net/en website to track your package.
A: Don't worry, your package is still on its way. You can continue to track it using the tracking number provided.
A: For multiple item purchases, items may be shipped separately in different packages.
A: There are many factors affecting international transportation, and delays are normal. If you find that the package is delayed for more than 7 days, please contact us as soon as possible. We will help you according to the specific situation of the order.
If the delay is caused by force majeure such as customs, weather, etc., it needs to be handled separately.