FAQs

FAQs

Find comprehensive answers to all your queries about Journalsay's shipping, taxes, payment methods, and more.

Q: How can I view prices in my local currency?

A: You can select your preferred currency using the currency converter tool located in the top right corner of our website.

Q: What should I do if I encounter issues with my order?

A: Instead of leaving negative feedback, please reach out to us directly. We are committed to resolving your concerns to your satisfaction. Contact us via WhatsApp at +8618858726426.

Q: Will I have to pay any taxes on my package in India?

A: No, we pre-pay all customs duties, ensuring that your package will arrive tax-free.

Q: What is the estimated delivery time for my package?

A: It depends on your location, the total delivery time is 10-30 days, which includes 1-3 days of processing time and 7-27 days of shipping time.

Q: Are there any taxes or duties on my package?

A: No, the order already includes prepaid customs duties, so you don't need to pay any additional taxes. (Except for Indonesia, Brazil, Argentina)

Q: What shipping methods do you offer?

A:

- Standard Shipping: 7-30 days (full tracking available, methods include e-packet, CNE, China Post, YANWEN). Free for orders over $29.

- Express Delivery: 7-14 days (full tracking available, methods include DHL, UPS, TNT, Federal Express).

Q: Do you offer wholesale or dropshipping services?

A: Yes, we support both wholesale and dropshipping. Please contact us via Instagram or WhatsApp for more details.

Q: Where are your products sourced from?

A: Our products are sourced from China, where we offer a wide range of goods at competitive prices.

Q: Which countries can you ship to?

A: We ship to over 200 countries worldwide, including India.

Q: What payment methods do you accept

A: We accept a wide range of payment methods including major credit and debit cards, PayPal and local payment methods like Google Pay, Apple pay, Klarna, Mexico - OXXO and Peru Interbank.

Q: How can I get in touch with your team?

A: You can reach us through WhatsApp at +86 188 5872 6426, Instagram @journalsay, or email us at journalsay04@gmail.com. We respond quickest on Instagram and WhatsApp.

Q: How do I track my package?

A:

- Online Tracking: Locate your order on our website to find the tracking number (visible on computer views) and use https://www.17track.net/en to track your package.

- Email Notifications: Check your Google mailbox for an email with the tracking number after successful payment or shipment. Use the same https://www.17track.net/en website to track your package.

Q: I accidentally confirmed receipt, what now?

A: Don't worry, your package is still on its way. You can continue to track it using the tracking number provided.

Q: Will my multiple items be shipped together?

A: For multiple item purchases, items may be shipped separately in different packages.